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Política de reembolso

Our policy lasts 20 days. If 20 days have gone by since your purchase, we do not offer a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. If damaged please return in appropriate packaging to ensure it is not damaged further. 

To complete your return, we require your  receipt or proof of purchase. Photocopies are accepted.

There are certain situations where only partial refunds are granted: 
- Any item not in its original condition,or damaged for reasons not due to our error
- Any item that is returned more than 20 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

Late or missing refunds (if applicable)
- If you have not received a refund within 10 working days please check your bank account as processing sometimes takes longer than expected.
- Contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: ravenobisidiancreations@gmail.com
Exchanges (if applicable)
We replace items only if they are defective or damaged. If you need to exchange it for the same item, send us an email at ravenobisidiancreations@gmail.com or send your item to: Raven Obsidian Creations, 317 Khatsilano Road, West Vancouver BC V7P 3S3, Canada.

If the item was marked as a gift when purchased and shipped directly to you, you will receive the full value of your purchase. Once the returned item is received, undamaged, your refund will be processed.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the purchaser will receive the full refund.

To return your product, mail your product to: Raven Obsidian Creations, 317 Khatsilano Road, West Vancouver BC V7P 3S3, Canada

You will be responsible for paying for your own shipping costs for returning your item unless it was damaged in transit. Shipping costs are non-refundable for any reason other than damage. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive the returned item but assure you that if we do, the refund/gift certificate will be refunded.